This is the privacy notice of independent Herbalife Nutrition Distributor Jan & Cathrin Pethrus T/A Caddy Marketing UK. In this document we refer to myHERBAsupport.com - one of the websites that is part of our member and customer support system - which is used and developed by some of the Members in our business organisation.
We are registered for tax in the UK. VAT nr: GB 916 7470 07
Office address: Lambridge Wood Road, Henley-on-Thames, Oxfordshire, RG9 3BS, UK.
1. This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
2. We regret that if there are one or more points below which you are not happy with, your only option is to leave our website.
3. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
4. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
5. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
6. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org
7. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website. Please also see the “Explicit explanation of how we use your personal data” in the NOTE at the bottom of this page.
The basis on which we process information about you
By filling out and sending us any of the Forms on this website you are consenting to be contacted by email or other forms of electronic communication, or by mail or phone.
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a ‘Contract’ is formed between you and us.
At different occasions you may be asked for certain types of personally-identifiable information (e.g., your first and last name, mailing address, city, state, zip code, telephone number, email address, credit card number, bank information in connection with product purchases, etc.). We hope you will provide us with this information. However, if you do not want to disclose your personally-identifiable information to us, please do not submit it. However, this does mean that in some cases we will not be able to provide you the service you have requested.
If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
We only collect data that are “adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed”.
1. Information we process because we have a ‘contractual’ obligation with you
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information. We may use it in order to:
1.1. verify your identity for security purposes
1.2. sell and ship products to you
1.3. provide you with our services
1.4. provide you with suggestions and advice on products, services and how to obtain the most from using our website
We process this information on the basis there is a ‘contract’ between us, or that you have requested we use the information before we enter into a legal contract.
USE OF INFORMATION
We use the information that is collected about you for a variety of purposes. You will be informed about these purposes at the time of collection. In general, however, we foresee the following uses:
– Website visitors
Information about you may be used to add you to our email subscription list in connection with your expressed interest in our products or business opportunity, analyze trends and statistics, enhance the operation of the Site, serve content and advertisements and send informational and promotional materials about Herbalife and other companies.
Information about customers will in addition be used to provide customer service, confirm and fulfil your orders, ship your orders, and administer payments and possible problems and disputes with dispatchers and other service providers.
– Members / Distributors
Information about Distributors will in addition be used to provide Distributor services, provide training on new products and services, and for informing the Distributor about meetings and promotions.
Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
2. Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including the self-employed opportunity that we offer, our products and services, you provide your consent to us to process information that may be personal information.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to improve the function or to monitor the performance of a particular page on our website.
If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us via email at email@example.com or, by unsubscribing from email contact or sending a message by using the Contact form at webpage https://myherbasupport.com/contact/
However, if you do so, you may not be able to use our website or our services further.
3. Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
We may employ vendors to perform functions on our behalf. Examples of such functions include fulfilling orders, delivering packages, email administrative functions, processing credit card payments, and providing customer service. These vendors are under a contractual obligation to use confidential data received from Caddy Marketing only for purposes that fall within the functions for which they were hired.
Where we process your information on this basis, we do after having given careful consideration to:
- whether the same objective could be achieved through other means
- whether processing (or not processing) might cause you harm
- whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so
For example, we may process your data on this basis for the purposes of:
- record-keeping for the proper and necessary administration of our business.
- responding to unsolicited communication from you to which we believe you would expect a response
- protecting and asserting the legal rights of any party
- insuring against or obtaining professional advice that is required to manage organisational or business risk
- protecting your interests where we believe we have a duty to do so
4. Information we process because we have a legal obligation
We may disclose information that we collect about you when we have reason to believe that this is necessary to identify, contact or bring legal action against persons or entities that may be harming you, us or others.
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal information.
Specific uses of information you provide to us
5. Complaints regarding content on our website
If you complain about any of the content on our website, we shall investigate your complaint promptly. If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate. If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
6. Information relating to your method of payment
All the Customer and Member support services we offer are free. And there are no hidden costs.
However, in the case of e.g. product purchase through our webshop, payment information is never taken by us or transferred to us. Our employees and contractors never have access to it.
We are NOT collecting or processing your credit and debit card information. At the point of payment, you are transferred to a secure page on the website of PayPal or some other reputable payment service provider.
The security and encryption requirements are dealt with by them.
See PayPal Security Policy here >
We only collect your name, email, phone number and address for placing the order of Herbalife products and to be able to ship them to you. This information is for stated reason also shared with Herbalife Nutrition Inc. who will ship the products directly to you.
That page may be branded to look like a page on our website, but it is not controlled by us.
Disclosure and sharing of your information
7. Credit reference
To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
8. When you ‘Contact Us’ - our support team
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.
When we receive a complaint regarding our products or services, we record all the information you have given to us and we use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
10. Affiliate and business partner information
This is information given to us by you in your capacity as an affiliate of us or as a business partner. It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals in the form of ‘Reward Points’. It also includes information that allows us to transfer reward points to you.
We undertake to preserve the confidentiality of the information and of the terms of our relationship. We expect any affiliate or partner to agree to reciprocate this policy.
Use of information we collect through automated systems when you visit our website
Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. We all need some of them in order to enjoy the personalised online universe we live in today. But there are also cookies considered to be ‘intrusive’. For example advertising cookies for retargeting or market analysis, that needs permission from the user. We do not allow, create or use such cookies.
Our cookies do not alter the basic functionality of the website or contain any personally-identifying information, such as your name, or sensitive information, such as your credit card number. They are considered ‘strictly necessary for the delivery of a service requested by the user’ and permission is therefore not needed.
Please leave the website immediately if you cannot accept this principle. Alternatively, your web browser should allow you to delete any cookies you choose. It also should allow you to prevent or limit their use.
12. Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded. This is not our voluntary choice. It is simply a function of ‘the internet’ and functions relating to web hosts and service providers, possible to access via web traffic analysis tools.
Information such as your geographical location, your Internet service provider and your IP address are recorded. This information can be used to assess the popularity of the webpages on our website and how we perform in providing content to visitors.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
Access to your own information
13. Access to your personal information
Data must be “accurate and where necessary kept up to date” and we encourage you to help us with that.
13.1. At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website myHERBAsupport.com.
13.2. To obtain a copy of any information that is not provided on our website you may send us a request at firstname.lastname@example.org.
13.3. After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
14. Removal of your information
If you wish us to remove personally identifiable information from our website, you may contact us at email@example.com.
If you identify any inaccuracy in your personal information, or if you need to make a change, or would like to verify such information; please log in to your account on the support pages or contact us so that we may update your information. Our contact information is set forth below. We will use commercially reasonable efforts to accommodate all such requests.
If and when you have indicated that you no longer are interested in our courses, products, business opportunity, or you do not want to be contacted again, please state this in a short e-mail to: firstname.lastname@example.org and we will delete your file from our database.
This may limit the service we can provide to you.
15. Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
How we protect your information
16. Data Security
STORAGE & UPDATES
We will only hold on to personal data for as long as is necessary to fulfil the intended purpose of collection. We use “appropriate technical and organizational security measures” to protect personal data against unauthorised processing and accidental loss, disclosure, access, destruction, or alteration.
We take reasonable steps to ensure that the personal information we collect about you remains accurate, timely and secure and stored in a secure manner and in accordance with the Security provisions of the GDPR. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure and while we strive to protect your personal information, we cannot guarantee or warrant its complete security. We shall not be responsible for harm that you or any person may suffer as a result of a breach of confidentiality in respect to your use of the Site or any information you transmit to us or the Site.
We are constantly auditing and enhancing the security levels and adding new procedures where it is required.
Personally-identifiable information will be kept in active files or systems as long as needed to meet the purposes for which it was collected or as required to perform the contractual relationship with the Distributor and his/her up-line, and the commercial relationship with the customer. Caddy Marketing will make reasonable efforts to ensure that the information is accurate and complete.
All personal data will be handled in a manner ensuring appropriate security including protection against unlawful processing or accidental loss, destruction or damage.
REGULATION AND DATA PROTECTION
The Data Protection Authority in the UK:
Find your country’s National Data Protection Authority here:
17. Use of site by children
17.1. We do not sell products or provide services for purchase by children, nor do we market to children.
17.2. If you are under 18, you may use our website only with consent from a parent or guardian
The Site is a general audience web site that is not specifically designed or targeted at children. We do not knowingly collect, use or disseminate any personally-identifiable information from children under the age of 18.
If, however, we become aware that personally-identifiable information regarding a child under the age of 18 has been collected at the Site, we will make reasonable efforts to delete it from our records immediately.
Upon request by a parent or guardian, Caddy Marketing UK will provide a description of the specific types of personal information collected from a child who is under the age of 18.
18. Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
19. Third Party Links
However below links go to other websites operated by Caddy Marketing UK and are part of the PRES-system:
20. How you can complain
20.2. If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
20.3. If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office. This can be done at https://ico.org.uk/concerns/
21. Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
21.1. to provide you with the services you have requested;
21.2. to comply with other law, including for the period demanded by our tax authorities;
21.3. to support a claim or defence in court.
22. Compliance with the law
However, ultimately it is your choice as to whether you wish to use our website.
The content, organization, gathering, compilation, magnetic translation, digital conversion and other matters related to the site are protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by a user of any such content or any part of the site is strictly prohibited. The user does not acquire ownership rights to any content or document obtained through this site. No part of any content, form or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical.
25. Contact Us
Caddy Marketing UK VAT reg. nr.: GB 916 7470 07
Office address: Lambridge Wood Road, Henley-on-Thames,
Oxfordshire, RG9 3BS, UK.
Tel: +44-(0)1491-577 150